Patient Information
Start Your Care with Clarity and Confidence
At Preferred Therapy Services, we want your experience with physical therapy in Highland, CA to be simple, comfortable, and stress-free. This page provides everything you need to know before your first visit, from what to bring to what to expect. Whether you are new to physical therapy or returning for continued care, our goal is to help you feel prepared and supported from day one.
Your First Visit: What to Expect
Your first appointment at Preferred Therapy Services begins with a detailed evaluation. One of our licensed physical therapists will listen to your story, review your medical history, and discuss your goals for recovery. After assessing your movement, strength, and function, your therapist will explain your condition in clear terms and design a personalized plan to help you achieve lasting results.
We believe that knowledge is a powerful part of healing. You will always know why you are performing each exercise and how it supports your progress. Our team takes time to answer every question so you feel confident about your care.
What to Bring to Your Appointment
- Your photo ID and insurance card
- A list of current medications
- Referral paperwork, if required by your insurance
- Comfortable, loose-fitting clothing that allows easy movement
- Any medical imaging or notes from your physician, if available
Insurance Info
Insurance, Payments, and Easy Access to Care
Preferred Therapy Services accepts most major insurance plans. Our front office team will verify your benefits before your first visit and explain your coverage in simple, easy-to-understand terms. If your plan requires a referral, we will help you get the necessary paperwork from your physician.
- Aetna
- Blue Cross Blue Shield
- Cigna
- Medicare
- Motor Vehicle Accident – (Insurance and lien cases)
- PHCS
- Tricare
- WCB (Worker’s Comp)
We also offer affordable self-pay options for patients without insurance or for those who prefer to pay out-of-pocket. Our staff can discuss payment plans and flexible scheduling to help you access the care you need without financial stress.
How We Support Your Recovery Journey
Our treatments are based on safe, noninvasive, drug-free techniques that restore movement and reduce pain. Every program is personalized to your needs and may include:
- Therapeutic exercise: Exercises to rebuild strength and function.
- Manual therapy: Hands-on care that improves joint mobility and relieves tension.
- Functional training: Guidance for everyday movements like lifting, reaching, or walking.
- Patient education: Information to help you understand your condition and maintain progress at home.
Our therapists focus on identifying and correcting the underlying causes of your pain or limitation. We help you recover faster, prevent future injuries, and return to the activities that matter most to you.
Why Patients Trust Preferred Therapy Services
Choosing Preferred Therapy Services means choosing a team that treats you like family. As a family-owned practice with a strong community presence, we take pride in providing compassionate, personalized care. Our therapists take the time to listen, explain, and design treatment plans that are as unique as the people we serve.
We are committed to helping people throughout Highland, CAy move better, feel stronger, and live fuller lives through traditional, evidence-based physical therapy. Each session is an opportunity to restore function, build confidence, and help you get back to doing what you love.
Begin Your Path to Recovery
If pain or limited movement is keeping you from living fully, we are ready to help. Contact Preferred Therapy Services today to schedule your first appointment. Our friendly staff will guide you through the process, answer your questions, and make sure you have everything you need for a smooth start to your care.
At Preferred Therapy Services, we are proud to serve the Highland, CA community with exceptional physical therapy that puts patients first. Your recovery begins here.